questionName:'What waste management practices do you have in place to minimize environmental impact? Examples: Recycling bins, composting organic waste, reducing single-use plastics.',
maxPoints: 10,
displayOrder: 1,
answers:[
{name:'We do not have specific waste management practices.',points: 0},
{name:'We separate waste and recycle basic items like paper and plastic.',points: 5},
{name:'We have a comprehensive recycling program including composting organic waste.',points: 8},
{name:'We actively reduce waste at the source and partner with local recycling organizations.',points: 10},
],
},
// QUESTION 2
{
questionName:'Can you provide examples of energy-efficient appliances or renewable energy sources you use? Examples: Solar panels, energy-efficient lighting, renewable energy certificates.',
maxPoints: 10,
displayOrder: 2,
answers:[
{name:'We do not use energy-efficient appliances or renewable energy sources.',points: 0},
{name:'We use energy-efficient light bulbs and appliances.',points: 5},
{name:'We have solar panels and energy-efficient heating/cooling systems.',points: 8},
{name:'We utilize a combination of renewable energy sources and advanced energy-saving technologies.',points: 10},
],
},
{
questionName:'What measures do you take to conserve water? Examples: Low-flow fixtures, rainwater harvesting, greywater recycling.',
maxPoints: 10,
displayOrder: 3,
answers:[
{name:'We do not have specific water conservation measures.',points: 0},
{name:'We encourage guests to limit water use.',points: 5},
{name:'We have low-flow fixtures and water-saving appliances installed.',points: 8},
{name:'We implement rainwater harvesting and greywater recycling systems.',points: 10},
],
},
{
questionName:'How do you monitor and reduce your carbon footprint? Examples: Carbon audits, offsetting emissions, energy-saving initiatives.',
maxPoints: 10,
displayOrder: 4,
answers:[
{name:'We do not monitor or take steps to reduce our carbon footprint.',points: 0},
{name:'We track our energy usage and try to minimize it.',points: 5},
{name:'We have set carbon reduction targets and regularly monitor our progress.',points: 8},
{name:'We offset our carbon emissions through verified programs and continually improve our sustainability practices.',points: 10},
],
},
{
questionName:'Do you source products and materials sustainably? Can you provide examples? Examples: Local, organic, fair-trade products.',
maxPoints: 10,
displayOrder: 5,
answers:[
{name:'We do not prioritize sustainable sourcing.',points: 0},
{name:'We source some products locally and sustainably.',points: 5},
{name:'We prioritize local, organic, and fair-trade products.',points: 8},
{name:'We have strict sourcing policies that ensure all products are sustainable and ethically produced.',points: 10},
"How do you support local employment and engage with the community? Examples: Hiring local staff, partnering with community organizations, participating in local events.",
"Are you involved in any community projects or cultural preservation activities? Examples: Supporting local artisans, sponsoring cultural festivals, contributing to community development.",
"Can you provide examples of how your business benefits the local community? Examples: Providing jobs, sourcing local products, investing in local infrastructure.",
maxPoints: 10,
displayOrder: 3,
answers:[
{name:"We do not have specific examples.",points: 0},
{name:"We provide employment opportunities for local residents.",points: 5},
{name:"We support local businesses by sourcing products and services locally.",points: 8},
{name:"We invest in local infrastructure and educational programs.",points: 10}
"Do you have any recognized sustainable tourism certifications (e.g., Green Globe, EarthCheck, Travelife)? Please provide details. Examples: Certification names and details, certificates.",
questionName:"Do you have clear, well-communicated emergency evacuation procedures in place for guests, including those with injuries or mobility issues? Examples: Evacuation maps in guest rooms, staff trained to assist injured guests during emergencies.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No emergency evacuation procedures are in place.",points: 0},
{name:"Basic evacuation procedures are in place, but they may not fully address guests with injuries or mobility issues.",points: 5},
{name:"Evacuation procedures are in place and communicated to guests, with some provisions for those with injuries or mobility issues.",points: 8},
{name:"Well-defined and regularly practiced evacuation procedures are in place, with specific provisions for assisting guests with injuries or mobility issues.",points: 10}
]
}
]
},
{
subCategoryName:"Safety in Areas with Criminal Activity",
displayOrder: 4,
questions:[
{
questionName:"How do you ensure the safety of travelers in areas with a risk of robberies or other personal safety concerns? Examples: Security measures, partnerships with local law enforcement, guest advisories.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific measures for traveler safety in such areas.",points: 0},
{name:"We provide basic safety advice to travelers about risky areas.",points: 5},
{name:"We have partnerships with local law enforcement and provide detailed safety advisories to travelers.",points: 8},
{name:"We implement comprehensive safety measures, including security personnel, secure transportation options, and close collaboration with local authorities.",points: 10}
]
},
{
questionName:"What measures are in place to prevent incidents related to criminal activity during your activities? Examples: Curfew policies, guided tours only in safe areas, emergency contact numbers.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures to prevent such incidents.",points: 0},
{name:"We avoid operating in high-risk areas but do not have formal measures.",points: 5},
{name:"We restrict our activities to safe areas and have protocols for handling emergencies.",points: 8},
{name:"We conduct thorough risk assessments, restrict activities to safe times and areas, and provide secure transportation and 24/7 emergency support.",points: 10},
{name:"Not applicable.",points: 0}
]
},
]
},
{
subCategoryName:"Safety of Transportation",
displayOrder: 5,
questions:[
{
questionName:"How do you ensure the safety of travelers during transportation from the nearest airport, train or bus station to your destination? Examples: Verified transportation providers, secure pickup points, real-time monitoring.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific measures for transportation safety.",points: 0},
{name:"We provide basic advice on safe transportation options.",points: 5},
{name:"We use verified transportation providers and secure pickup points.",points: 8},
{name:"We offer comprehensive transportation safety measures, including verified providers, secure pickup points, and real-time monitoring.",points: 10}
]
},
{
questionName:"What measures are in place to ensure the safety of travelers in cabs or rickshaws arranged by your service? Examples: Driver background checks, vehicle safety checks, GPS tracking.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures for cab or rickshaw safety.",points: 0},
{name:"We recommend trusted local transportation services.",points: 5},
{name:"We conduct driver background checks and ensure vehicle safety.",points: 8},
{name:"We implement extensive measures, including driver background checks, vehicle safety checks, and GPS tracking.",points: 10},
{name:"Not applicable as we do not arrange cabs or rickshaws for the travellers.",points: 0}
]
},
{
questionName:"Do you provide any emergency contact or support during transportation for travelers? Examples: 24/7 helpline, emergency response team, real-time communication.",
maxPoints: 10,
displayOrder: 3,
answers:[
{name:"We do not provide specific emergency contact or support during transportation.",points: 0},
{name:"We provide a contact number for emergency use.",points: 5},
{name:"We conduct driver background checks and ensure vehicle safety.",points: 8},
{name:"We implement extensive measures, including driver background checks, vehicle safety checks, and GPS tracking.",points: 10},
{name:"Not applicable.",points: 0}
]
},
]
},
{
subCategoryName:"Safety in Areas with Wild Animals",
displayOrder: 6,
questions:[
{
questionName:"How do you ensure the safety of travelers in areas where wild animals are known to roam? Examples: Wildlife awareness programs, guided tours, safety briefings.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific measures for wildlife safety.",points: 0},
{name:"We provide basic advice to travelers about wildlife safety.",points: 5},
{name:"We conduct guided tours with trained personnel and provide detailed safety briefings.",points: 8},
{name:"We implement comprehensive wildlife safety measures, including trained guides, safety equipment, and collaboration with wildlife experts.",points: 10},
{name:"Not applicable.",points: 10}
]
},
{
questionName:"What precautions do you take to minimize the risk of wildlife encounters during activities? Examples: Activity scheduling, designated safe areas, wildlife monitoring.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not take specific precautions for wildlife encounters.",points: 0},
{name:"We provide information on wildlife safety but do not take specific precautions.",points: 5},
{name:"We schedule activities to avoid high-risk times and monitor wildlife activity.",points: 8},
{name:"We have strict protocols, including avoiding high-risk areas and times, using designated safe zones, and employing wildlife monitoring systems.",points: 10},
{name:"Not applicable.",points: 0}
]
},
{
questionName:"Do you provide training for your staff to handle wildlife encounters safely? Examples: Wildlife behavior training, emergency procedures, use of safety equipment.",
maxPoints: 10,
displayOrder: 3,
answers:[
{name:"Our staff do not receive specific training for wildlife encounters.",points: 0},
{name:"Some staff have basic training on wildlife safety.",points: 5},
{name:"Most staff are trained to handle wildlife encounters and know emergency procedures.",points: 8},
{name:"All staff receive comprehensive training, including wildlife behavior, emergency response, and the use of safety equipment.",points: 10},
questionName:"How do you engage with customers on social media? Examples: Regular posts, responding to comments, social media campaigns.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not actively engage with customers on social media.",points: 0},
{name:"We post updates occasionally but do not interact much with customers.",points: 5},
{name:"We regularly post updates and respond to customer inquiries.",points: 8},
{name:"We have a proactive social media strategy with regular updates, customer interaction, and engagement campaigns.",points: 10}
]
},
{
questionName:"Can you provide examples of user-generated content or collaborations with digital influencers? Examples: Hashtag campaigns, influencer takeovers, user reviews.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have user-generated content or influencer collaborations.",points: 0},
{name:"We have a formal code of ethics and conduct regular training.",points: 8},
{name:"We are recognized for our ethical practices and have won awards or certifications.",points: 10},
{name:"Not applicable.",points: 0}
]
},
{
questionName:"Are you involved in any social causes? Can you provide examples? Examples: Charity partnerships, community service, environmental initiatives.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We are not involved in any social causes.",points: 0},
{name:"We occasionally support social causes through donations.",points: 5},
{name:"We actively participate in and support various social causes.",points: 8},
{name:"We lead initiatives and projects that contribute to significant social change.",points: 10}]
},
{
questionName:"How do you ensure transparency in your operations? Examples: Regular reports, open communication channels, financial disclosures.",
maxPoints: 10,
displayOrder: 3,
answers:[
{name:"We do not have specific transparency practices.",points: 0},
{name:"We provide basic transparency through occasional reports.",points: 5},
{name:"We regularly publish detailed reports on our operations and practices.",points: 8},
{name:"We have an open-door policy and publish comprehensive transparency reports regularly.",points: 10}]
},
]
},
]
},
{
categoryName:"Quality",
displayOrder: 4,
subCategories:[
{
subCategoryName:"Service Excellence",
displayOrder: 1,
questions:[
{
questionName:"How do you ensure high standards of customer service? Examples: Customer service training programs, performance reviews, guest feedback mechanisms.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific customer service standards.",points: 0},
{name:"We provide basic customer service training to our staff.",points: 5},
{name:"We have a comprehensive customer service training program and regular performance reviews.",points: 8},
{name:"We have a rigorous customer service program with ongoing training and feedback mechanisms.",points: 10}
]
},
{
questionName:"Can you provide examples of how you handle customer feedback and complaints? Examples: Feedback forms, complaint resolution processes, guest satisfaction surveys.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have a formal process for handling feedback and complaints.",points: 0},
{name:"We address complaints as they arise but do not track them systematically.",points: 5},
{name:"We have a formal process for handling and resolving complaints.",points: 8},
{name:"We use customer feedback to continually improve our services and have a dedicated team for managing complaints.",points: 10}
]
},
{
questionName:"How do you train your staff to maintain professionalism and responsiveness? Examples: Training sessions, workshops, role-playing exercises.",
maxPoints: 10,
displayOrder: 3,
answers:[
{name:"We do not provide specific training for professionalism and responsiveness.",points: 0},
{name:"We offer basic training during onboarding.",points: 5},
{name:"We provide regular training sessions and workshops on professionalism and customer interaction.",points: 8},
{name:"We have an extensive training program with continuous development and performance monitoring.",points: 10},
{name:"Not applicable.",points: 0}
]
}
]
},
{
subCategoryName:"Unique and Authentic Experiences",
displayOrder: 2,
questions:[
{
questionName:"What unique and culturally immersive experiences do you offer? Examples: Traditional cooking classes, local craft workshops, cultural tours.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We offer standard tourist activities.",points: 0},
{name:"We provide some unique experiences with limited cultural relevance.",points: 5},
{name:"We offer a variety of culturally immersive activities.",points: 8},
{name:"We provide highly unique and authentic experiences deeply rooted in local culture.",points: 10},
{name:"Not applicable.",points: 0}
]
},
{
questionName:"How do you ensure these experiences are authentic and reflective of local culture? Examples: Collaborating with local communities, employing local guides, using local materials.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures to ensure authenticity.",points: 0},
{name:"We occasionally collaborate with local experts.",points: 5},
{name:"We work closely with local communities to design our experiences.",points: 8},
{name:"We ensure all experiences are co-created with local residents and cultural experts.",points: 10}]
}
]
},
]
},
//--------------------------
// Accessibility for PWD
//--------------------------
{
categoryName:"Accessibility for PWD",
displayOrder: 5,
subCategories:[
{
subCategoryName:"Physical Accessibility",
displayOrder: 1,
questions:[
{
questionName:"What facilities do you have in place to ensure accessibility for people with disabilities? Examples: Wheelchair ramps, elevators, accessible restrooms.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific accessibility features.",points: 0},
{name:"We have basic accessibility features like ramps.",points: 5},
{name:"We have multiple accessibility features, including ramps and accessible restrooms.",points: 8},
{name:"We have comprehensive accessibility facilities, including ramps, elevators, and accessible restrooms.",points: 10}
]
},
{
questionName:"How do you ensure all areas of your property are accessible? Examples: Accessibility audits, staff training, guest feedback.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures to ensure accessibility.",points: 0},
{name:"We provide basic accessibility in some areas.",points: 5},
{name:"We have an accessibility plan and ensure most areas are accessible.",points: 8},
{name:"We regularly audit and update our facilities to ensure complete accessibility.",points: 10}
]
}
]
},
{
subCategoryName:"Support Services",
displayOrder: 2,
questions:[
{
questionName:"Do you have staff trained to assist people with disabilities? What kind of training do they receive? Examples: Training in disability awareness, assistance techniques, sign language.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have trained staff.",points: 0},
{name:"Some staff have basic training in assisting people with disabilities.",points: 5},
{name:"We provide regular training for staff on assisting people with disabilities.",points: 8},
{name:"All staff receive comprehensive and ongoing training to assist people with disabilities.",points: 10},
]
},
{
questionName:"Do you provide information in accessible formats? Can you provide examples? Examples: Braille menus, large print guides, audio descriptions.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not provide information in accessible formats.",points: 0},
{name:"We provide some information in accessible formats upon request.",points: 5},
{name:"We have a range of information available in accessible formats.",points: 8},
{name:"We ensure all critical information is available in multiple accessible formats.",points: 10}]
}
]
},
{
subCategoryName:"Staff Training",
displayOrder: 2,
questions:[
{
questionName:"How often do you conduct safety training and drills? Examples: Annual training sessions, quarterly drills, surprise inspections.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not conduct regular safety training or drills.",points: 0},
{name:"We conduct safety training and drills occasionally.",points: 5},
{name:"We conduct safety training and drills annually.",points: 8},
{name:"We conduct safety training and drills multiple times a year.",points: 10},
{name:"Not applicable.",points: 0},
]
}
]
},
]
},
//--------------------
// Cultural Sensitivity and Inclus
//--------------------
{
categoryName:"Cultural Sensitivity and Inclus",
displayOrder: 6,
subCategories:[
{
subCategoryName:"Cultural Sensitivity",
displayOrder: 1,
questions:[
{
questionName:"How do you ensure your experiences are culturally sensitive and respectful? Examples: Consulting with local communities, training staff on cultural etiquette.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific measures for cultural sensitivity.",points: 0},
{name:"We occasionally review our activities for cultural sensitivity.",points: 5},
{name:"We consult with local communities to ensure our activities are culturally respectful.",points: 8},
{name:"We have a dedicated cultural sensitivity program and collaborate closely with cultural experts and local communities.",points: 10}
]
},
{
questionName:"What measures do you take to ensure your experiences are inclusive for all guests, regardless of background? Examples: Diverse representation in marketing, inclusive language, accommodating dietary restrictions.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures for inclusivity.",points: 0},
{name:"We strive to be inclusive but do not have formal measures.",points: 5},
{name:"We have policies to ensure inclusivity and regularly review them.",points: 8},
{name:"We actively promote inclusivity through dedicated programs and partnerships with relevant organizations.",points: 10}
]
}
]
},
{
subCategoryName:"Acceptance of Diversity",
displayOrder: 2,
questions:[
{
questionName:"Do you accept, accommodate and welcome travelers from different races, religions, and nationalities without restrictions?",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No, travelers from diverse backgrounds are not accepted or welcomed.",points: 0},
{name:"Some travelers from diverse backgrounds are accepted, but there are limited accommodations or considerations.",points: 5},
{name:"Travelers from diverse backgrounds are welcomed and accommodated with some specific considerations in place.",points: 8},
{name:"Travelers from all diverse racial, religious, and national backgrounds are actively welcomed and fully accommodated without any restrictions.",points: 10},
]
},
]
},
]
},
//------------------------
// Health and Hygiene Standards
//------------------------
{
categoryName:"Health and Hygiene Standards",
displayOrder: 7,
subCategories:[
{
subCategoryName:"Hygiene Practices",
displayOrder: 1,
questions:[
{
questionName:"What hygiene practices do you follow to ensure the safety of your guests? Examples: Regular cleaning schedules, sanitation stations, health checks.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific hygiene practices.",points: 0},
{name:"We follow basic hygiene practices such as regular cleaning.",points: 5},
{name:"We have comprehensive hygiene protocols and conduct regular audits.",points: 8},
{name:"We follow strict hygiene standards and have obtained relevant certifications such as ISO 22000 or similar.",points: 10}
]
},
{
questionName:"How do you handle health emergencies and ensure the well-being of your guests? Examples: On-site medical kits, partnerships with local healthcare providers, emergency response training.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific health emergency procedures.",points: 0},
{name:"We have basic first aid kits and contact information for local healthcare providers.",points: 5},
{name:"We have trained staff and partnerships with healthcare providers for emergencies.",points: 8},
{name:"We have comprehensive health emergency plans, including on-site medical staff and regular training.",points: 10}
]
}
]
},
{
subCategoryName:"Availability of First Aid Kits",
displayOrder: 2,
questions:[
{
questionName:"Do you provide readily accessible and fully stocked first aid kits at your establishment? Examples: First aid kits placed in reception areas, near activity zones, or in guest rooms.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No first aid kits are available on-site.",points: 0},
{name:"First aid kits are available but may not be fully stocked or easily accessible.",points: 5},
{name:"Fully stocked first aid kits are available in key locations but are not regularly checked.",points: 8},
{name:"Fully stocked and regularly inspected first aid kits are readily available in all necessary areas.",points: 10},
]
},
]
},
{
subCategoryName:"Emergency Response Equipment",
displayOrder: 3,
questions:[
{
questionName:"Do you have emergency response equipment such as a trolley, stretcher, or cart to carry an injured person in case of an emergency? Examples: A stretcher stored near the pool area or a cart available in event spaces.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No emergency response equipment is available.",points: 0},
{name:"Basic emergency response equipment is available but may not include a trolley, stretcher, or cart.",points: 5},
{name:"Emergency response equipment, including a trolley, stretcher, or cart, is available but not always maintained or easily accessible.",points: 8},
{name:"Comprehensive emergency response equipment, including a well-maintained trolley, stretcher, or cart, is available and easily accessible.",points: 10},
subCategoryName:"Staff Training in First Aid and Emergency Response",
displayOrder: 4,
questions:[
{
questionName:"Are your staff trained in first aid and emergency response procedures, including the use of equipment like stretchers or carts? Examples: Staff trained to use a stretcher during an evacuation or first aid training that includes the use of a defibrillator.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No staff members are trained in first aid or emergency response.",points: 0},
{name:"Some staff members have basic first aid training, but not all are trained in emergency response.",points: 5},
{name:"Most staff members are trained in first aid and basic emergency response, including how to use stretchers or carts.",points: 8},
{name:"All staff members are thoroughly trained in first aid and emergency response, with regular drills and training on using all emergency equipment, including stretchers or carts.",points: 10},
]
},
]
},
{
subCategoryName:"Emergency Medical Contacts",
displayOrder: 5,
questions:[
{
questionName:"Do you have established contacts with local emergency medical services, and are these details readily available to staff and guests? Exammples: Emergency numbers posted at reception or in guest information booklets.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"No emergency medical contacts are available.",points: 0},
{name:"Emergency medical contacts are available but not readily accessible to all staff and guests.",points: 5},
{name:"Emergency medical contacts are available and accessible, but staff may not be fully aware of how to use them.",points: 8},
{name:"Comprehensive emergency medical contacts are readily available to all staff and guests, with staff fully trained on how to use them.",points: 10},
]
},
]
},
{
subCategoryName:"Staff Training",
displayOrder: 5,
questions:[
{
questionName:"What health safety training do your staff receive? Examples: First aid certification, CPR training, safety drills.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"Our staff do not receive formal safety training.",points: 0},
{name:"Some staff have basic first aid training.",points: 5},
{name:"Most staff are trained in first aid and CPR.",points: 8},
{name:"All staff are thoroughly trained in first aid, CPR, and other relevant safety protocols.",points: 10},
{name:"Not applicable.",points: 0},
]
},
]
},
]
},
//-------------------
//Language Proficiency
//-------------------
{
categoryName:"Language Proficiency",
displayOrder: 8,
subCategories:[
{
subCategoryName:"English Language Proficiency",
displayOrder: 1,
questions:[
{
questionName:"What level of English language proficiency do your staff members have? Examples: Basic conversation, fluent communication, professional proficiency.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"Most staff do not speak English.",points: 0},
{name:"Some staff have basic English skills.",points: 5},
{name:"Most staff are fluent in English and can communicate effectively with guests.",points: 8},
{name:"All staff are highly proficient in English, with some having professional training in English communication.",points: 10}
]
},
{
questionName:"Do you provide English language training for your staff? Examples: Regular English classes, language improvement programs, online courses.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not provide English language training.",points: 0},
{name:"We offer occasional English language training sessions.",points: 5},
{name:"We provide regular and structured English language training programs.",points: 8},
{name:"We have a comprehensive English language training program, including professional development courses.",points: 10},
questionName:"What hospitality training do your staff receive? Examples: Customer service training, hospitality management courses, on-the-job training.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"Our staff do not receive formal hospitality training.",points: 0},
{name:"We provide basic hospitality training during onboarding.",points: 5},
{name:"We offer regular and advanced hospitality training programs for our staff.",points: 8},
{name:"Our staff undergo extensive and ongoing hospitality training, including certification courses.",points: 10},
{name:"Not applicable.",points: 0}
]
},
{
questionName:"Can you provide examples of how you ensure continuous improvement in hospitality skills for your staff? Examples: Workshops, seminars, performance evaluations, feedback sessions.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have specific measures for continuous improvement in hospitality skills.",points: 0},
{name:"We occasionally conduct workshops and feedback sessions.",points: 5},
{name:"We have a structured program for continuous improvement, including regular workshops and evaluations.",points: 8},
{name:"We have a comprehensive system for continuous improvement, with frequent training sessions, performance evaluations, and feedback integration.",points: 10},
{name:"Not applicable.",points: 0}
]
}
]
},
]
},
//----------------------
//Other Critical Parameters
//----------------------
{
categoryName:"Other Critical Parameters",
displayOrder: 10,
subCategories:[
{
subCategoryName:"Legal Compliance",
displayOrder: 1,
questions:[
{
questionName:"Are you compliant with all applicable local, national, and international laws and regulations? Can you provide documentation to support this? Examples: Business licenses, health and safety certifications, regulatory audits.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have specific measures for compliance.",points: 0},
{name:"We ensure basic compliance with local laws.",points: 5},
{name:"We are compliant with local and national laws and have documentation.",points: 8},
{name:"We are fully compliant with all relevant laws and regulations and can provide extensive documentation.",points: 10},
]
}
]
},
{
subCategoryName:"Customer Support and Communication",
displayOrder: 2,
questions:[
{
questionName:"How do you ensure high-quality customer support before, during, and after the experience? Examples: 24/7 support lines, dedicated customer service teams, follow-up surveys.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We do not have a formal customer support system.",points: 0},
{name:"We provide basic customer support during the experience.",points: 5},
{name:"We offer comprehensive support before, during, and after the experience.",points: 8},
{name:"We have a dedicated customer support team available 24/7 across multiple channels.",points: 10},
]
},
{
questionName:"Can you provide examples of how you handle customer inquiries and issues? Examples: Ticketing system, feedback forms, resolution timelines.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not have a specific process for handling inquiries and issues.",points: 0},
{name:"We handle inquiries and issues as they arise but do not track them systematically.",points: 5},
{name:"We have a formal process for managing customer inquiries and issues.",points: 8},
{name:"We have a dedicated system for tracking, managing, and resolving customer inquiries and issues efficiently.",points: 10},
]
},
]
},
{
subCategoryName:"Innovative Offerings",
displayOrder: 3,
questions:[
{
questionName:"What innovative or trending activities have you introduced recently? Examples: VR experiences, eco-tours, wellness retreats.",
maxPoints: 10,
displayOrder: 1,
answers:[
{name:"We have not introduced any new activities recently.",points: 0},
{name:"We occasionally introduce new activities.",points: 5},
{name:"We regularly introduce innovative and trending activities.",points: 8},
{name:"We are known for pioneering new trends and constantly updating our offerings.",points: 10},
]
},
{
questionName:"How do you stay updated with the latest trends and customer preferences? Examples: Trend analysis, customer surveys, industry conferences.",
maxPoints: 10,
displayOrder: 2,
answers:[
{name:"We do not actively monitor trends.",points: 0},
{name:"We occasionally review trends and customer feedback.",points: 5},
{name:"We have a process for regularly reviewing trends and customer preferences.",points: 8},
{name:"We have a dedicated team for trend analysis and customer insights, ensuring our offerings are always up-to-date.",points: 10},
