// { amenitiesName: 'Cleaning available during stay', amenitiesIcon: 'https://minglar-dev-bucket.s3.ap-south-1.amazonaws.com/StaticImages/Amenities/CleaningAvailable.png' },
// { amenitiesName: 'First aid kit', amenitiesIcon: 'https://minglar-dev-bucket.s3.ap-south-1.amazonaws.com/StaticImages/Amenities/FirstAidKit.png' },
// { amenitiesName: 'Free on street parking', amenitiesIcon: 'https://minglar-dev-bucket.s3.ap-south-1.amazonaws.com/StaticImages/Amenities/FreeStreetParking.png' },
// { amenitiesName: 'Free parking on premises', amenitiesIcon: 'https://minglar-dev-bucket.s3.ap-south-1.amazonaws.com/StaticImages/Amenities/FreeParkingOnPremises.png' },
// questionName: 'What waste management practices do you have in place to minimize environmental impact? Examples: Recycling bins, composting organic waste, reducing single-use plastics.',
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: 'We do not have specific waste management practices.', points: 0 },
// { name: 'We separate waste and recycle basic items like paper and plastic.', points: 5 },
// { name: 'We have a comprehensive recycling program including composting organic waste.', points: 8 },
// { name: 'We actively reduce waste at the source and partner with local recycling organizations.', points: 10 },
// questionName: 'Can you provide examples of energy-efficient appliances or renewable energy sources you use? Examples: Solar panels, energy-efficient lighting, renewable energy certificates.',
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: 'We do not use energy-efficient appliances or renewable energy sources.', points: 0 },
// { name: 'We use energy-efficient light bulbs and appliances.', points: 5 },
// { name: 'We have solar panels and energy-efficient heating/cooling systems.', points: 8 },
// { name: 'We utilize a combination of renewable energy sources and advanced energy-saving technologies.', points: 10 },
// ],
// },
// {
// questionName: 'What measures do you take to conserve water? Examples: Low-flow fixtures, rainwater harvesting, greywater recycling.',
// maxPoints: 10,
// displayOrder: 3,
// answers: [
// { name: 'We do not have specific water conservation measures.', points: 0 },
// { name: 'We encourage guests to limit water use.', points: 5 },
// { name: 'We have low-flow fixtures and water-saving appliances installed.', points: 8 },
// "How do you support local employment and engage with the community? Examples: Hiring local staff, partnering with community organizations, participating in local events.",
// { name: "We do not have specific practices to support local employment or community engagement.", points: 0 },
// { name: "We hire local staff but do not have formal community engagement programs.", points: 5 },
// { name: "We actively employ local residents and participate in community events.", points: 8 },
// { name: "We have partnerships with local organizations and invest in community development projects.", points: 10 }
// ]
// },
// // QUESTION 2
// {
// questionName:
// "Are you involved in any community projects or cultural preservation activities? Examples: Supporting local artisans, sponsoring cultural festivals, contributing to community development.",
// { name: "We are not involved in any community or cultural preservation projects.", points: 0 },
// { name: "We support community projects through donations.", points: 5 },
// { name: "We participate in and organize community events and cultural preservation activities.", points: 8 },
// { name: "We lead major community development initiatives and cultural preservation projects.", points: 10 }
// ]
// },
// // QUESTION 3
// {
// questionName:
// "Can you provide examples of how your business benefits the local community? Examples: Providing jobs, sourcing local products, investing in local infrastructure.",
// "Do you have any recognized sustainable tourism certifications (e.g., Green Globe, EarthCheck, Travelife)? Please provide details. Examples: Certification names and details, certificates.",
// questionName: "Do you have clear, well-communicated emergency evacuation procedures in place for guests, including those with injuries or mobility issues? Examples: Evacuation maps in guest rooms, staff trained to assist injured guests during emergencies.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No emergency evacuation procedures are in place.", points: 0 },
// { name: "Basic evacuation procedures are in place, but they may not fully address guests with injuries or mobility issues.", points: 5 },
// { name: "Evacuation procedures are in place and communicated to guests, with some provisions for those with injuries or mobility issues.", points: 8 },
// { name: "Well-defined and regularly practiced evacuation procedures are in place, with specific provisions for assisting guests with injuries or mobility issues.", points: 10 }
// ]
// }
// ]
// },
// {
// subCategoryName: "Safety in Areas with Criminal Activity",
// displayOrder: 4,
// questions: [
// {
// questionName: "How do you ensure the safety of travelers in areas with a risk of robberies or other personal safety concerns? Examples: Security measures, partnerships with local law enforcement, guest advisories.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific measures for traveler safety in such areas.", points: 0 },
// { name: "We provide basic safety advice to travelers about risky areas.", points: 5 },
// { name: "We have partnerships with local law enforcement and provide detailed safety advisories to travelers.", points: 8 },
// { name: "We implement comprehensive safety measures, including security personnel, secure transportation options, and close collaboration with local authorities.", points: 10 }
// ]
// },
// {
// questionName: "What measures are in place to prevent incidents related to criminal activity during your activities? Examples: Curfew policies, guided tours only in safe areas, emergency contact numbers.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures to prevent such incidents.", points: 0 },
// { name: "We avoid operating in high-risk areas but do not have formal measures.", points: 5 },
// { name: "We restrict our activities to safe areas and have protocols for handling emergencies.", points: 8 },
// { name: "We conduct thorough risk assessments, restrict activities to safe times and areas, and provide secure transportation and 24/7 emergency support.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// ]
// },
// {
// subCategoryName: "Safety of Transportation",
// displayOrder: 5,
// questions: [
// {
// questionName: "How do you ensure the safety of travelers during transportation from the nearest airport, train or bus station to your destination? Examples: Verified transportation providers, secure pickup points, real-time monitoring.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific measures for transportation safety.", points: 0 },
// { name: "We provide basic advice on safe transportation options.", points: 5 },
// { name: "We use verified transportation providers and secure pickup points.", points: 8 },
// questionName: "What measures are in place to ensure the safety of travelers in cabs or rickshaws arranged by your service? Examples: Driver background checks, vehicle safety checks, GPS tracking.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures for cab or rickshaw safety.", points: 0 },
// { name: "We implement extensive measures, including driver background checks, vehicle safety checks, and GPS tracking.", points: 10 },
// { name: "Not applicable as we do not arrange cabs or rickshaws for the travellers.", points: 0 }
// ]
// },
// {
// questionName: "Do you provide any emergency contact or support during transportation for travelers? Examples: 24/7 helpline, emergency response team, real-time communication.",
// maxPoints: 10,
// displayOrder: 3,
// answers: [
// { name: "We do not provide specific emergency contact or support during transportation.", points: 0 },
// { name: "We provide a contact number for emergency use.", points: 5 },
// { name: "We implement extensive measures, including driver background checks, vehicle safety checks, and GPS tracking.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// ]
// },
// {
// subCategoryName: "Safety in Areas with Wild Animals",
// displayOrder: 6,
// questions: [
// {
// questionName: "How do you ensure the safety of travelers in areas where wild animals are known to roam? Examples: Wildlife awareness programs, guided tours, safety briefings.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific measures for wildlife safety.", points: 0 },
// { name: "We provide basic advice to travelers about wildlife safety.", points: 5 },
// { name: "We conduct guided tours with trained personnel and provide detailed safety briefings.", points: 8 },
// { name: "We implement comprehensive wildlife safety measures, including trained guides, safety equipment, and collaboration with wildlife experts.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// {
// questionName: "What precautions do you take to minimize the risk of wildlife encounters during activities? Examples: Activity scheduling, designated safe areas, wildlife monitoring.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not take specific precautions for wildlife encounters.", points: 0 },
// { name: "We provide information on wildlife safety but do not take specific precautions.", points: 5 },
// { name: "We schedule activities to avoid high-risk times and monitor wildlife activity.", points: 8 },
// { name: "We have strict protocols, including avoiding high-risk areas and times, using designated safe zones, and employing wildlife monitoring systems.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// {
// questionName: "Do you provide training for your staff to handle wildlife encounters safely? Examples: Wildlife behavior training, emergency procedures, use of safety equipment.",
// maxPoints: 10,
// displayOrder: 3,
// answers: [
// { name: "Our staff do not receive specific training for wildlife encounters.", points: 0 },
// { name: "Some staff have basic training on wildlife safety.", points: 5 },
// { name: "Most staff are trained to handle wildlife encounters and know emergency procedures.", points: 8 },
// { name: "All staff receive comprehensive training, including wildlife behavior, emergency response, and the use of safety equipment.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// ]
// },
// ]
// },
// //----------------------------
// // Gen Z-Specific Parameters
// //----------------------------
// {
// categoryName: "Gen Z-Specific Parameters",
// displayOrder: 3,
// subCategories: [
// {
// subCategoryName: "Digital Engagement",
// displayOrder: 1,
// questions: [
// {
// questionName: "How do you engage with customers on social media? Examples: Regular posts, responding to comments, social media campaigns.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not actively engage with customers on social media.", points: 0 },
// { name: "We post updates occasionally but do not interact much with customers.", points: 5 },
// { name: "We regularly post updates and respond to customer inquiries.", points: 8 },
// { name: "We have a proactive social media strategy with regular updates, customer interaction, and engagement campaigns.", points: 10 }
// ]
// },
// {
// questionName: "Can you provide examples of user-generated content or collaborations with digital influencers? Examples: Hashtag campaigns, influencer takeovers, user reviews.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have user-generated content or influencer collaborations.", points: 0 },
// { name: "We have a formal code of ethics and conduct regular training.", points: 8 },
// { name: "We are recognized for our ethical practices and have won awards or certifications.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// {
// questionName: "Are you involved in any social causes? Can you provide examples? Examples: Charity partnerships, community service, environmental initiatives.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We are not involved in any social causes.", points: 0 },
// { name: "We occasionally support social causes through donations.", points: 5 },
// { name: "We actively participate in and support various social causes.", points: 8 },
// { name: "We lead initiatives and projects that contribute to significant social change.", points: 10 }]
// },
// {
// questionName: "How do you ensure transparency in your operations? Examples: Regular reports, open communication channels, financial disclosures.",
// maxPoints: 10,
// displayOrder: 3,
// answers: [
// { name: "We do not have specific transparency practices.", points: 0 },
// { name: "We provide basic transparency through occasional reports.", points: 5 },
// { name: "We regularly publish detailed reports on our operations and practices.", points: 8 },
// { name: "We have an open-door policy and publish comprehensive transparency reports regularly.", points: 10 }]
// },
// ]
// },
// ]
// },
// {
// categoryName: "Quality",
// displayOrder: 4,
// subCategories: [
// {
// subCategoryName: "Service Excellence",
// displayOrder: 1,
// questions: [
// {
// questionName: "How do you ensure high standards of customer service? Examples: Customer service training programs, performance reviews, guest feedback mechanisms.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific customer service standards.", points: 0 },
// { name: "We provide basic customer service training to our staff.", points: 5 },
// { name: "We have a comprehensive customer service training program and regular performance reviews.", points: 8 },
// { name: "We have a rigorous customer service program with ongoing training and feedback mechanisms.", points: 10 }
// ]
// },
// {
// questionName: "Can you provide examples of how you handle customer feedback and complaints? Examples: Feedback forms, complaint resolution processes, guest satisfaction surveys.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have a formal process for handling feedback and complaints.", points: 0 },
// { name: "We address complaints as they arise but do not track them systematically.", points: 5 },
// { name: "We have a formal process for handling and resolving complaints.", points: 8 },
// { name: "We use customer feedback to continually improve our services and have a dedicated team for managing complaints.", points: 10 }
// ]
// },
// {
// questionName: "How do you train your staff to maintain professionalism and responsiveness? Examples: Training sessions, workshops, role-playing exercises.",
// maxPoints: 10,
// displayOrder: 3,
// answers: [
// { name: "We do not provide specific training for professionalism and responsiveness.", points: 0 },
// { name: "We offer basic training during onboarding.", points: 5 },
// { name: "We provide regular training sessions and workshops on professionalism and customer interaction.", points: 8 },
// { name: "We have an extensive training program with continuous development and performance monitoring.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// }
// ]
// },
// {
// subCategoryName: "Unique and Authentic Experiences",
// displayOrder: 2,
// questions: [
// {
// questionName: "What unique and culturally immersive experiences do you offer? Examples: Traditional cooking classes, local craft workshops, cultural tours.",
// { name: "We provide some unique experiences with limited cultural relevance.", points: 5 },
// { name: "We offer a variety of culturally immersive activities.", points: 8 },
// { name: "We provide highly unique and authentic experiences deeply rooted in local culture.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// {
// questionName: "How do you ensure these experiences are authentic and reflective of local culture? Examples: Collaborating with local communities, employing local guides, using local materials.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures to ensure authenticity.", points: 0 },
// { name: "We occasionally collaborate with local experts.", points: 5 },
// { name: "We work closely with local communities to design our experiences.", points: 8 },
// { name: "We ensure all experiences are co-created with local residents and cultural experts.", points: 10 }]
// }
// ]
// },
// ]
// },
// //--------------------------
// // Accessibility for PWD
// //--------------------------
// {
// categoryName: "Accessibility for PWD",
// displayOrder: 5,
// subCategories: [
// {
// subCategoryName: "Physical Accessibility",
// displayOrder: 1,
// questions: [
// {
// questionName: "What facilities do you have in place to ensure accessibility for people with disabilities? Examples: Wheelchair ramps, elevators, accessible restrooms.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific accessibility features.", points: 0 },
// { name: "We have basic accessibility features like ramps.", points: 5 },
// { name: "We have multiple accessibility features, including ramps and accessible restrooms.", points: 8 },
// { name: "We have comprehensive accessibility facilities, including ramps, elevators, and accessible restrooms.", points: 10 }
// ]
// },
// {
// questionName: "How do you ensure all areas of your property are accessible? Examples: Accessibility audits, staff training, guest feedback.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures to ensure accessibility.", points: 0 },
// { name: "We provide basic accessibility in some areas.", points: 5 },
// { name: "We have an accessibility plan and ensure most areas are accessible.", points: 8 },
// { name: "We regularly audit and update our facilities to ensure complete accessibility.", points: 10 }
// ]
// }
// ]
// },
// {
// subCategoryName: "Support Services",
// displayOrder: 2,
// questions: [
// {
// questionName: "Do you have staff trained to assist people with disabilities? What kind of training do they receive? Examples: Training in disability awareness, assistance techniques, sign language.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have trained staff.", points: 0 },
// { name: "Some staff have basic training in assisting people with disabilities.", points: 5 },
// { name: "We provide regular training for staff on assisting people with disabilities.", points: 8 },
// { name: "All staff receive comprehensive and ongoing training to assist people with disabilities.", points: 10 },
// ]
// },
// {
// questionName: "Do you provide information in accessible formats? Can you provide examples? Examples: Braille menus, large print guides, audio descriptions.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not provide information in accessible formats.", points: 0 },
// { name: "We provide some information in accessible formats upon request.", points: 5 },
// { name: "We have a range of information available in accessible formats.", points: 8 },
// { name: "We ensure all critical information is available in multiple accessible formats.", points: 10 }]
// }
// ]
// },
// {
// subCategoryName: "Staff Training",
// displayOrder: 2,
// questions: [
// {
// questionName: "How often do you conduct safety training and drills? Examples: Annual training sessions, quarterly drills, surprise inspections.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not conduct regular safety training or drills.", points: 0 },
// { name: "We conduct safety training and drills occasionally.", points: 5 },
// { name: "We conduct safety training and drills annually.", points: 8 },
// { name: "We conduct safety training and drills multiple times a year.", points: 10 },
// { name: "Not applicable.", points: 0 },
// ]
// }
// ]
// },
// ]
// },
// //--------------------
// // Cultural Sensitivity and Inclus
// //--------------------
// {
// categoryName: "Cultural Sensitivity and Inclus",
// displayOrder: 6,
// subCategories: [
// {
// subCategoryName: "Cultural Sensitivity",
// displayOrder: 1,
// questions: [
// {
// questionName: "How do you ensure your experiences are culturally sensitive and respectful? Examples: Consulting with local communities, training staff on cultural etiquette.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific measures for cultural sensitivity.", points: 0 },
// { name: "We occasionally review our activities for cultural sensitivity.", points: 5 },
// { name: "We consult with local communities to ensure our activities are culturally respectful.", points: 8 },
// { name: "We have a dedicated cultural sensitivity program and collaborate closely with cultural experts and local communities.", points: 10 }
// ]
// },
// {
// questionName: "What measures do you take to ensure your experiences are inclusive for all guests, regardless of background? Examples: Diverse representation in marketing, inclusive language, accommodating dietary restrictions.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures for inclusivity.", points: 0 },
// { name: "We strive to be inclusive but do not have formal measures.", points: 5 },
// { name: "We have policies to ensure inclusivity and regularly review them.", points: 8 },
// { name: "We actively promote inclusivity through dedicated programs and partnerships with relevant organizations.", points: 10 }
// ]
// }
// ]
// },
// {
// subCategoryName: "Acceptance of Diversity",
// displayOrder: 2,
// questions: [
// {
// questionName: "Do you accept, accommodate and welcome travelers from different races, religions, and nationalities without restrictions?",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No, travelers from diverse backgrounds are not accepted or welcomed.", points: 0 },
// { name: "Some travelers from diverse backgrounds are accepted, but there are limited accommodations or considerations.", points: 5 },
// { name: "Travelers from diverse backgrounds are welcomed and accommodated with some specific considerations in place.", points: 8 },
// { name: "Travelers from all diverse racial, religious, and national backgrounds are actively welcomed and fully accommodated without any restrictions.", points: 10 },
// ]
// },
// ]
// },
// ]
// },
// //------------------------
// // Health and Hygiene Standards
// //------------------------
// {
// categoryName: "Health and Hygiene Standards",
// displayOrder: 7,
// subCategories: [
// {
// subCategoryName: "Hygiene Practices",
// displayOrder: 1,
// questions: [
// {
// questionName: "What hygiene practices do you follow to ensure the safety of your guests? Examples: Regular cleaning schedules, sanitation stations, health checks.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific hygiene practices.", points: 0 },
// { name: "We follow basic hygiene practices such as regular cleaning.", points: 5 },
// { name: "We have comprehensive hygiene protocols and conduct regular audits.", points: 8 },
// { name: "We follow strict hygiene standards and have obtained relevant certifications such as ISO 22000 or similar.", points: 10 }
// ]
// },
// {
// questionName: "How do you handle health emergencies and ensure the well-being of your guests? Examples: On-site medical kits, partnerships with local healthcare providers, emergency response training.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific health emergency procedures.", points: 0 },
// { name: "We have basic first aid kits and contact information for local healthcare providers.", points: 5 },
// { name: "We have trained staff and partnerships with healthcare providers for emergencies.", points: 8 },
// { name: "We have comprehensive health emergency plans, including on-site medical staff and regular training.", points: 10 }
// ]
// }
// ]
// },
// {
// subCategoryName: "Availability of First Aid Kits",
// displayOrder: 2,
// questions: [
// {
// questionName: "Do you provide readily accessible and fully stocked first aid kits at your establishment? Examples: First aid kits placed in reception areas, near activity zones, or in guest rooms.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No first aid kits are available on-site.", points: 0 },
// { name: "First aid kits are available but may not be fully stocked or easily accessible.", points: 5 },
// { name: "Fully stocked first aid kits are available in key locations but are not regularly checked.", points: 8 },
// { name: "Fully stocked and regularly inspected first aid kits are readily available in all necessary areas.", points: 10 },
// questionName: "Do you have emergency response equipment such as a trolley, stretcher, or cart to carry an injured person in case of an emergency? Examples: A stretcher stored near the pool area or a cart available in event spaces.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No emergency response equipment is available.", points: 0 },
// { name: "Basic emergency response equipment is available but may not include a trolley, stretcher, or cart.", points: 5 },
// { name: "Emergency response equipment, including a trolley, stretcher, or cart, is available but not always maintained or easily accessible.", points: 8 },
// { name: "Comprehensive emergency response equipment, including a well-maintained trolley, stretcher, or cart, is available and easily accessible.", points: 10 },
// ]
// },
// ]
// },
// {
// subCategoryName: "Staff Training in First Aid and Emergency Response",
// displayOrder: 4,
// questions: [
// {
// questionName: "Are your staff trained in first aid and emergency response procedures, including the use of equipment like stretchers or carts? Examples: Staff trained to use a stretcher during an evacuation or first aid training that includes the use of a defibrillator.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No staff members are trained in first aid or emergency response.", points: 0 },
// { name: "Some staff members have basic first aid training, but not all are trained in emergency response.", points: 5 },
// { name: "Most staff members are trained in first aid and basic emergency response, including how to use stretchers or carts.", points: 8 },
// { name: "All staff members are thoroughly trained in first aid and emergency response, with regular drills and training on using all emergency equipment, including stretchers or carts.", points: 10 },
// ]
// },
// ]
// },
// {
// subCategoryName: "Emergency Medical Contacts",
// displayOrder: 5,
// questions: [
// {
// questionName: "Do you have established contacts with local emergency medical services, and are these details readily available to staff and guests? Exammples: Emergency numbers posted at reception or in guest information booklets.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "No emergency medical contacts are available.", points: 0 },
// { name: "Emergency medical contacts are available but not readily accessible to all staff and guests.", points: 5 },
// { name: "Emergency medical contacts are available and accessible, but staff may not be fully aware of how to use them.", points: 8 },
// { name: "Comprehensive emergency medical contacts are readily available to all staff and guests, with staff fully trained on how to use them.", points: 10 },
// ]
// },
// ]
// },
// {
// subCategoryName: "Staff Training",
// displayOrder: 5,
// questions: [
// {
// questionName: "What health safety training do your staff receive? Examples: First aid certification, CPR training, safety drills.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "Our staff do not receive formal safety training.", points: 0 },
// { name: "Some staff have basic first aid training.", points: 5 },
// { name: "Most staff are trained in first aid and CPR.", points: 8 },
// { name: "All staff are thoroughly trained in first aid, CPR, and other relevant safety protocols.", points: 10 },
// { name: "Not applicable.", points: 0 },
// ]
// },
// ]
// },
// ]
// },
// //-------------------
// //Language Proficiency
// //-------------------
// {
// categoryName: "Language Proficiency",
// displayOrder: 8,
// subCategories: [
// {
// subCategoryName: "English Language Proficiency",
// displayOrder: 1,
// questions: [
// {
// questionName: "What level of English language proficiency do your staff members have? Examples: Basic conversation, fluent communication, professional proficiency.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "Most staff do not speak English.", points: 0 },
// { name: "Some staff have basic English skills.", points: 5 },
// { name: "Most staff are fluent in English and can communicate effectively with guests.", points: 8 },
// { name: "All staff are highly proficient in English, with some having professional training in English communication.", points: 10 }
// ]
// },
// {
// questionName: "Do you provide English language training for your staff? Examples: Regular English classes, language improvement programs, online courses.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not provide English language training.", points: 0 },
// { name: "We offer occasional English language training sessions.", points: 5 },
// { name: "We provide regular and structured English language training programs.", points: 8 },
// { name: "We have a comprehensive English language training program, including professional development courses.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// }
// ]
// },
// ]
// },
// //--------------------
// //Hospitality Training
// //--------------------
// {
// categoryName: "Hospitality Training",
// displayOrder: 9,
// subCategories: [
// {
// subCategoryName: "Staff Training",
// displayOrder: 1,
// questions: [
// {
// questionName: "What hospitality training do your staff receive? Examples: Customer service training, hospitality management courses, on-the-job training.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "Our staff do not receive formal hospitality training.", points: 0 },
// { name: "We provide basic hospitality training during onboarding.", points: 5 },
// { name: "We offer regular and advanced hospitality training programs for our staff.", points: 8 },
// { name: "Our staff undergo extensive and ongoing hospitality training, including certification courses.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// },
// {
// questionName: "Can you provide examples of how you ensure continuous improvement in hospitality skills for your staff? Examples: Workshops, seminars, performance evaluations, feedback sessions.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have specific measures for continuous improvement in hospitality skills.", points: 0 },
// { name: "We have a structured program for continuous improvement, including regular workshops and evaluations.", points: 8 },
// { name: "We have a comprehensive system for continuous improvement, with frequent training sessions, performance evaluations, and feedback integration.", points: 10 },
// { name: "Not applicable.", points: 0 }
// ]
// }
// ]
// },
// ]
// },
// //----------------------
// //Other Critical Parameters
// //----------------------
// {
// categoryName: "Other Critical Parameters",
// displayOrder: 10,
// subCategories: [
// {
// subCategoryName: "Legal Compliance",
// displayOrder: 1,
// questions: [
// {
// questionName: "Are you compliant with all applicable local, national, and international laws and regulations? Can you provide documentation to support this? Examples: Business licenses, health and safety certifications, regulatory audits.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have specific measures for compliance.", points: 0 },
// { name: "We ensure basic compliance with local laws.", points: 5 },
// { name: "We are compliant with local and national laws and have documentation.", points: 8 },
// { name: "We are fully compliant with all relevant laws and regulations and can provide extensive documentation.", points: 10 },
// ]
// }
// ]
// },
// {
// subCategoryName: "Customer Support and Communication",
// displayOrder: 2,
// questions: [
// {
// questionName: "How do you ensure high-quality customer support before, during, and after the experience? Examples: 24/7 support lines, dedicated customer service teams, follow-up surveys.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We do not have a formal customer support system.", points: 0 },
// { name: "We provide basic customer support during the experience.", points: 5 },
// { name: "We offer comprehensive support before, during, and after the experience.", points: 8 },
// { name: "We have a dedicated customer support team available 24/7 across multiple channels.", points: 10 },
// ]
// },
// {
// questionName: "Can you provide examples of how you handle customer inquiries and issues? Examples: Ticketing system, feedback forms, resolution timelines.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not have a specific process for handling inquiries and issues.", points: 0 },
// { name: "We handle inquiries and issues as they arise but do not track them systematically.", points: 5 },
// { name: "We have a formal process for managing customer inquiries and issues.", points: 8 },
// { name: "We have a dedicated system for tracking, managing, and resolving customer inquiries and issues efficiently.", points: 10 },
// ]
// },
// ]
// },
// {
// subCategoryName: "Innovative Offerings",
// displayOrder: 3,
// questions: [
// {
// questionName: "What innovative or trending activities have you introduced recently? Examples: VR experiences, eco-tours, wellness retreats.",
// maxPoints: 10,
// displayOrder: 1,
// answers: [
// { name: "We have not introduced any new activities recently.", points: 0 },
// { name: "We are known for pioneering new trends and constantly updating our offerings.", points: 10 },
// ]
// },
// {
// questionName: "How do you stay updated with the latest trends and customer preferences? Examples: Trend analysis, customer surveys, industry conferences.",
// maxPoints: 10,
// displayOrder: 2,
// answers: [
// { name: "We do not actively monitor trends.", points: 0 },
