diff --git a/prisma/seed.ts b/prisma/seed.ts index 8415542..4d763d8 100644 --- a/prisma/seed.ts +++ b/prisma/seed.ts @@ -941,6 +941,217 @@ async function main() { }, ] }, + { + subCategoryName: "Staff Training in First Aid and Emergency Response", + displayOrder: 4, + questions: [ + { + questionName: "Are your staff trained in first aid and emergency response procedures, including the use of equipment like stretchers or carts? Examples: Staff trained to use a stretcher during an evacuation or first aid training that includes the use of a defibrillator.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "No staff members are trained in first aid or emergency response.", points: 0 }, + { name: "Some staff members have basic first aid training, but not all are trained in emergency response.", points: 5 }, + { name: "Most staff members are trained in first aid and basic emergency response, including how to use stretchers or carts.", points: 8 }, + { name: "All staff members are thoroughly trained in first aid and emergency response, with regular drills and training on using all emergency equipment, including stretchers or carts.", points: 10 }, + ] + }, + ] + }, + { + subCategoryName: "Emergency Medical Contacts", + displayOrder: 5, + questions: [ + { + questionName: "Do you have established contacts with local emergency medical services, and are these details readily available to staff and guests? Exammples: Emergency numbers posted at reception or in guest information booklets.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "No emergency medical contacts are available.", points: 0 }, + { name: "Emergency medical contacts are available but not readily accessible to all staff and guests.", points: 5 }, + { name: "Emergency medical contacts are available and accessible, but staff may not be fully aware of how to use them.", points: 8 }, + { name: "Comprehensive emergency medical contacts are readily available to all staff and guests, with staff fully trained on how to use them.", points: 10 }, + ] + }, + ] + }, + { + subCategoryName: "Staff Training", + displayOrder: 5, + questions: [ + { + questionName: "What health safety training do your staff receive? Examples: First aid certification, CPR training, safety drills.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "Our staff do not receive formal safety training.", points: 0 }, + { name: "Some staff have basic first aid training.", points: 5 }, + { name: "Most staff are trained in first aid and CPR.", points: 8 }, + { name: "All staff are thoroughly trained in first aid, CPR, and other relevant safety protocols.", points: 10 }, + { name: "Not applicable.", points: 0 }, + ] + }, + ] + }, + ] + }, + //------------------- + //Language Proficiency + //------------------- + { + categoryName: "Language Proficiency", + displayOrder: 8, + subCategories: [ + { + subCategoryName: "English Language Proficiency", + displayOrder: 1, + questions: [ + { + questionName: "What level of English language proficiency do your staff members have? Examples: Basic conversation, fluent communication, professional proficiency.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "Most staff do not speak English.", points: 0 }, + { name: "Some staff have basic English skills.", points: 5 }, + { name: "Most staff are fluent in English and can communicate effectively with guests.", points: 8 }, + { name: "All staff are highly proficient in English, with some having professional training in English communication.", points: 10 } + ] + }, + { + questionName: "Do you provide English language training for your staff? Examples: Regular English classes, language improvement programs, online courses.", + maxPoints: 10, + displayOrder: 2, + answers: [ + { name: "We do not provide English language training.", points: 0 }, + { name: "We offer occasional English language training sessions.", points: 5 }, + { name: "We provide regular and structured English language training programs.", points: 8 }, + { name: "We have a comprehensive English language training program, including professional development courses.", points: 10 }, + { name: "Not applicable.", points: 0 } + ] + } + ] + }, + ] + }, + //-------------------- + //Hospitality Training + //-------------------- + { + categoryName: "Health and Hygiene Standards", + displayOrder: 9, + subCategories: [ + { + subCategoryName: "Staff Training", + displayOrder: 1, + questions: [ + { + questionName: "What hospitality training do your staff receive? Examples: Customer service training, hospitality management courses, on-the-job training.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "Our staff do not receive formal hospitality training.", points: 0 }, + { name: "We provide basic hospitality training during onboarding.", points: 5 }, + { name: "We offer regular and advanced hospitality training programs for our staff.", points: 8 }, + { name: "Our staff undergo extensive and ongoing hospitality training, including certification courses.", points: 10 }, + { name: "Not applicable.", points: 0 } + ] + }, + { + questionName: "Can you provide examples of how you ensure continuous improvement in hospitality skills for your staff? Examples: Workshops, seminars, performance evaluations, feedback sessions.", + maxPoints: 10, + displayOrder: 2, + answers: [ + { name: "We do not have specific measures for continuous improvement in hospitality skills.", points: 0 }, + { name: "We occasionally conduct workshops and feedback sessions.", points: 5 }, + { name: "We have a structured program for continuous improvement, including regular workshops and evaluations.", points: 8 }, + { name: "We have a comprehensive system for continuous improvement, with frequent training sessions, performance evaluations, and feedback integration.", points: 10 }, + { name: "Not applicable.", points: 0 } + ] + } + ] + }, + ] + }, + //---------------------- + //Other Critical Parameters + //---------------------- + { + categoryName: "Other Critical Parameters", + displayOrder: 10, + subCategories: [ + { + subCategoryName: "Legal Compliance", + displayOrder: 1, + questions: [ + { + questionName: "Are you compliant with all applicable local, national, and international laws and regulations? Can you provide documentation to support this? Examples: Business licenses, health and safety certifications, regulatory audits.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "We do not have specific measures for compliance.", points: 0 }, + { name: "We ensure basic compliance with local laws.", points: 5 }, + { name: "We are compliant with local and national laws and have documentation.", points: 8 }, + { name: "We are fully compliant with all relevant laws and regulations and can provide extensive documentation.", points: 10 }, + ] + } + ] + }, + { + subCategoryName: "Customer Support and Communication", + displayOrder: 2, + questions: [ + { + questionName: "How do you ensure high-quality customer support before, during, and after the experience? Examples: 24/7 support lines, dedicated customer service teams, follow-up surveys.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "We do not have a formal customer support system.", points: 0 }, + { name: "We provide basic customer support during the experience.", points: 5 }, + { name: "We offer comprehensive support before, during, and after the experience.", points: 8 }, + { name: "We have a dedicated customer support team available 24/7 across multiple channels.", points: 10 }, + ] + }, + { + questionName: "Can you provide examples of how you handle customer inquiries and issues? Examples: Ticketing system, feedback forms, resolution timelines.", + maxPoints: 10, + displayOrder: 2, + answers: [ + { name: "We do not have a specific process for handling inquiries and issues.", points: 0 }, + { name: "We handle inquiries and issues as they arise but do not track them systematically.", points: 5 }, + { name: "We have a formal process for managing customer inquiries and issues.", points: 8 }, + { name: "We have a dedicated system for tracking, managing, and resolving customer inquiries and issues efficiently.", points: 10 }, + ] + }, + ] + }, + { + subCategoryName: "Innovative Offerings", + displayOrder: 3, + questions: [ + { + questionName: "What innovative or trending activities have you introduced recently? Examples: VR experiences, eco-tours, wellness retreats.", + maxPoints: 10, + displayOrder: 1, + answers: [ + { name: "We have not introduced any new activities recently.", points: 0 }, + { name: "We occasionally introduce new activities.", points: 5 }, + { name: "We regularly introduce innovative and trending activities.", points: 8 }, + { name: "We are known for pioneering new trends and constantly updating our offerings.", points: 10 }, + ] + }, + { + questionName: "How do you stay updated with the latest trends and customer preferences? Examples: Trend analysis, customer surveys, industry conferences.", + maxPoints: 10, + displayOrder: 2, + answers: [ + { name: "We do not actively monitor trends.", points: 0 }, + { name: "We occasionally review trends and customer feedback.", points: 5 }, + { name: "We have a process for regularly reviewing trends and customer preferences.", points: 8 }, + { name: "We have a dedicated team for trend analysis and customer insights, ensuring our offerings are always up-to-date.", points: 10 }, + ] + }, + ] + }, ] },