import re

from rest_framework import serializers
from accounts.models import IAmPrincipal
from goodtimes import constants
from manage_communications.models import ContactUs, Feedback, TicketIssueType, TicketAttachment, Tickets
from goodtimes import date_utils

class ContactUsSerializer(serializers.ModelSerializer):
    class Meta:
        model = ContactUs
        # Alternatively, you can specify fields explicitly:
        fields = ['name', 'email_address', 'mobile_number', 'subject', 'message']

class TicketIssueTypeSerializer(serializers.ModelSerializer):
    class Meta:
        model = TicketIssueType
        fields = ["id", "name"]

class TicketAttachmentSerializer(serializers.ModelSerializer):
    class Meta:
        model = TicketAttachment
        fields = ["image"]

    # def get_image_url(self, obj, field_name, request):
    #     image_field = getattr(obj, field_name)
    #     if image_field:
    #         return request.build_absolute_uri(image_field.url)
    #     return ""

    # def to_representation(self, instance):
    #     data = super().to_representation(instance)
    #     request = self.context.get("request")
    #     data["image"] = self.get_image_url(instance, "image", request)
    #     return data

class TicketStatusSerializer(serializers.Serializer):
    ticket_status = serializers.ChoiceField(choices=Tickets.TICKET_STATUS)

class TicketsSerializer(serializers.ModelSerializer):
    issuetype = serializers.PrimaryKeyRelatedField(queryset=TicketIssueType.objects.all())
    attachments = TicketAttachmentSerializer(many=True, read_only=True)
    created_on = serializers.SerializerMethodField()

    class Meta:
        model = Tickets
        fields = [
            "id",
            "issuetype",
            "principal",
            "subject",
            "description",
            "ticket_status",
            "attachments",
            "is_stopped",
            "created_on",
        ]

    def get_created_on(self, obj):
        return date_utils.format_date_to_string(obj.created_on)

class FeedbackSerializer(serializers.ModelSerializer):
    RATING_CHOICES = Feedback.RATING_CHOICES

    rating = serializers.ChoiceField(choices=RATING_CHOICES)

    class Meta:
        model = Feedback
        fields = ['principal', 'email', 'comment', 'rating']

    def get_feedback_reaction(self, obj):
        rating = obj.rating
        if rating == 1:
            return Feedback.VERY_BAD
        elif rating == 2:
            return Feedback.POOR
        elif rating == 3:
            return Feedback.MEDIUM
        elif rating == 4:
            return Feedback.GOOD
        elif rating == 5:
            return Feedback.EXCELLENT
        else:
            return None