128 lines
3.5 KiB
Python
128 lines
3.5 KiB
Python
from django.db import models
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from accounts.models import BaseModel, IAmPrincipal, IAmPrincipalType
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class ContactUs(BaseModel):
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name = models.CharField(max_length=100, null=True)
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email_address = models.EmailField()
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mobile_number = models.CharField(max_length=15)
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subject = models.CharField(max_length=200)
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message = models.TextField()
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reply = models.TextField(blank=True, null=True)
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class Meta:
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db_table = "contact_us"
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class TicketIssueType(BaseModel):
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name = models.CharField(max_length=100)
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class Meta:
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db_table = "ticket_issue_type"
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class TicketAttachment(BaseModel):
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image = models.ImageField(upload_to="ticket_attachment")
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class Meta:
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db_table = "ticket_attachment"
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class Tickets(BaseModel):
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REQUESTED = "Requested"
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VIEWED = "Viewed"
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IN_PROGRESS = "In Progress"
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RESOLVED = "Resolved"
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TICKET_STATUS = (
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(REQUESTED, "Requested"),
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(VIEWED, "Viewed"),
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(IN_PROGRESS, "In Progress"),
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(RESOLVED, "Resolved"),
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)
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issuetype = models.ForeignKey(TicketIssueType, on_delete=models.DO_NOTHING)
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principal = models.ForeignKey(IAmPrincipal, on_delete=models.DO_NOTHING, null=True, blank=True)
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subject = models.CharField(max_length=100)
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description = models.TextField()
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ticket_status = models.CharField(
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max_length=20,
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choices=TICKET_STATUS,
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default=REQUESTED,
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help_text="Ticket status",
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)
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attachments = models.ManyToManyField(TicketAttachment, related_name="tickets_attachments")
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is_stopped = models.BooleanField(default=True)
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class Meta:
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db_table = "tickets"
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def __str__(self):
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return f"{self.subject}"
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def mark_as_viewed(self):
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self.ticket_status = self.VIEWED
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self.save()
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def mark_as_in_progress(self):
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self.ticket_status = self.IN_PROGRESS
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self.save()
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def mark_as_resolved(self):
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self.ticket_status = self.RESOLVED
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self.save()
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def stop_ticket(self):
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self.is_stopped = True
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self.ticket_status = self.RESOLVED
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self.save()
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class Feedback(BaseModel):
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VERY_BAD = "Very Bad"
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POOR = "Poor"
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MEDIUM = "Medium"
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GOOD = "Good"
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EXCELLENT = "Excellent"
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RATING_CHOICES = (
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(1, "1 Star"),
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(2, "2 Stars"),
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(3, "3 Stars"),
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(4, "4 Stars"),
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(5, "5 Stars"),
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)
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FEEDBACK_REACTION = (
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(VERY_BAD, "Very Bad"),
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(POOR, "Poor"),
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(MEDIUM, "Medium"),
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(GOOD, "Good"),
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(EXCELLENT, "Excellent"),
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)
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principal = models.ForeignKey(
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IAmPrincipal,
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on_delete=models.SET_NULL,
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null=True,
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blank=True,
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related_name="feedbacks",
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help_text="User associated with this feedback",
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)
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email = models.EmailField(null=True, blank=True, help_text="Email address of the feedback provider")
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comment = models.TextField(help_text="Feedback comment")
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rating = models.PositiveSmallIntegerField(choices=RATING_CHOICES, help_text="Rating provided by the user")
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feedback_reaction = models.CharField(
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max_length=20,
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choices=FEEDBACK_REACTION,
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null=True,
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blank=True,
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help_text="Reaction associated with the feedback",
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)
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class Meta:
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db_table = "feedback"
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def __str__(self):
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return f"Author: {self.principal}, Comment: {self.comment}, Rating: {self.rating}"
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def get_rating_display(self):
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for value, label in self.RATING_CHOICES:
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if value == self.rating:
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return label
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return ""
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